We deliver to Canada, United States, India, Japan, Korea, Saudi Arabia, Singapore, United Arab Emirates, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, United Kingdom and Australia.

You can access your order tracking in several ways: By going to your personal space in "My Account," then clicking on "Order History" and finally on "Order Details." By clicking here and entering your order number, billing postal code, and email.

Your order number can be found on your order confirmation email. You can also find it by logging into your customer account and going to your order history.

It takes between 3 and 6 working days to receive your order. This includes the preparation of the order as well as its transportation. Please note that specific situations and promotions, such as periods like Mother's Day, Christmas, Black Friday, and sales, can extend these delays. You can track your order at any time by clicking here  and entering your order number, billing postal code, and email.

It takes between 3 and 6 working days from the first working day following your order. If you placed your order on a Saturday, it will take 3 to 6 days starting from Monday, inclusive. Please note that some exceptional situations and key promotional periods can extend these delays. You can track your order at any time by clicking here and entering your
order number, billing postal code, and email.

Orders arrive very quickly in the hands of our order pickers and cannot be cancelled or modified. This allows you to receive your products as quickly as possible! However, you can place another order and return the mistaken one for free. If you need to return an order, please view Returns Policy and Procedure.

Orders arrive very quickly in the hands of our order pickers, but we will always try to do our best to satisfy your request. Please write to us as soon as possible at info@eywabeauty.com so that we can make the necessary arrangements. If we are unable to respond in time, we can agree on the best solution together.

We are sorry to hear that the products do not meet your expectations. To initiate a return, please contact us at info@eywabeauty.com, and we will take care of the rest! Please note that a refund will only be possible upon receiving the products at our premises and verifying that they are in perfect condition (unopened and unused). For more information on returns, you can refer to our returns policy page, available right here.

Once we have received your package, the refund is effective within 14 days.

You can make your return within 30 days. Please take into account that for your parcel to be returned to us can take longer during specific periods.